Privacy Policy

Last Updated: 20/09/2026

At Wild Island, we are committed to protecting the privacy of our supporters, volunteers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.wildisland.com.au) or interact with us through other means.

By using our website or providing us with personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.

Information We Collect

We collect personal information to provide better services and support for wildlife conservation efforts. The types of personal information we may collect include:

• Personal Details: Name, email address, phone number, postal address.
• Donations and Financial Information: Payment details, transaction history (processed securely by third-party payment providers).
• Volunteering and Involvement Information: Your role, availability, and interests in relation to volunteering.
• Website Usage Information: IP addresses, browser type, operating system, pages visited, and referring websites, collected through cookies and similar technologies.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide Services: To respond to enquiries, process donations, and manage volunteer participation.
• To Improve Our Website: To analyse how visitors interact with our website and improve user experience.
• To Communicate with You: To respond to enquiries and provide information you have requested. We may also send newsletters, updates, or event information where you have explicitly opted in to receive these communications. You can unsubscribe at any time.
• To Process Donations: To complete your donation transactions and send receipts where applicable.
• To Comply with Legal Requirements: To meet legal, regulatory, or contractual obligations.

When you contact us via our website, we use your details solely to respond to your enquiry, unless you separately opt in to receive updates.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes using secure servers and encryption methods for financial transactions.

However, no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us through our website.

Disclosure of Your Information

We will not disclose your personal information to third parties unless:

• With Your Consent: When you give us explicit permission to share your information.
• Service Providers: We may share information with trusted third-party service providers (such as payment processors) who help us run our organisation, but they are required to keep your information secure and use it only for the purposes we specify.
• Legal Compliance: If required by law or to protect our rights or the safety of others, we may disclose personal information to law enforcement or other relevant authorities.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device to help us improve website functionality, remember your preferences, and analyse website usage. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain parts of our website.

Your Rights and Choices

You may contact us at any time regarding the personal information we hold about you. You can request access to, correction of, or deletion of your personal information, or ask us questions about how your information is handled.

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
• Deletion: Request the deletion of your personal information, subject to certain exceptions under the law.

To exercise any of these rights, please contact us using the details provided below.

Social Media

Wild Island maintains profiles on social media platforms including Facebook and Instagram. If you interact with us through social media, such as by sending us a message, commenting on a post or otherwise contacting us, we may receive information associated with your social media profile and any information you choose to provide.

We use this information to respond to enquiries, communicate with our community and support our wildlife rescue, rehabilitation, conservation and education activities.

Social media platforms may independently collect and process information about your use of their services. Their handling of your information is governed by their own privacy policies and is outside Wild Island’s control.

Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the date of the most recent revision.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or update your personal information, send us a message via our contact page.